Frequently Asked Questions

Everything you need to know about shopping at Burlington PH.

What are your standard shipping times?

Orders within Metro Manila typically arrive in 3-5 business days, while provincial deliveries take 5-10 business days depending on the courier.

What payment methods do you accept?

We accept major credit/debit cards, GCash, Maya, and Cash on Delivery (COD) for most locations nationwide.

Can I return or exchange my items?

Yes, we accept returns and exchanges within 7 days of receipt for items that are unused, unwashed, and in their original packaging with tags intact.

How do I know my correct size?

Each product page includes a detailed size guide. We recommend measuring your body dimensions and comparing them to our chart to ensure the perfect fit.

Are your products authentic Burlington brand?

Yes, Burlingtonph is an authorized retailer. All products sold on our platform are 100% authentic and sourced directly from the manufacturer.

How can I track my order?

Once your order has been shipped, you will receive an email and SMS notification containing your tracking number and a link to the courier's website.